FAQ
- I open my commissions once every month for a period of time (usually about a week)
- Check out this form for keycap commission
- Check out this form for tray commissions
- You will receive all keycaps/tray as requested
- Invoices will be sent via PayPal and must be paid within 24hours unless communicated otherwise
- Orders will be fulfilled within 1-2 weeks depending on our capacity
You may visit our Delivery page for the detailed list.
Payment methods?Currently, this site only accepts Paypal or debit/credit card payments through Stripe.
How long does it take for my order to be shipped out?All orders will be shipped out within a week. If you do not receive a notification by then, please drop us an email at [email protected] or contact us on Instagram @zestizena
This does not include the shipping time by the courier. Shipping time depends on where you are located in the world.
After your shipment is handed over to the logistics team, you will receive an email notification with the tracking information.
Deliveries within Singapore will be fully tracked via the URL provided.
While international shipments can be fully tracked, tracking may cease in certain countries once it's transferred to your national courier. In such cases, use the tracking number provided by your national courier in the URL provided for updates.
The tracking system occasionally updates early before they actually receive their order, so you should wait at least 1-2 working days before worrying. If it has yet to arrive by then, please check with the local post office for the whereabouts of your package
Yes, changes can be made to your order only if it hasn't been marked as shipped yet. Please notify us as soon as possible. You can get in touch with us to place a new order with the additional product you intended to add. In such a case, we'll refund the shipping fees for the new order.
If the order is already in the shipping process, we won't be able to modify it.
Please ensure you review your order carefully before finalizing it to avoid any inconvenience once it's shipped.
Due to administrative and bank charges, we are unfortunately not able to do cancellations at this point in time. All sales are non-refundable. Do check before submitting an order.
You may visit our Delivery page for the detailed list.