Delivery
Order Processing Time
- All orders will be shipped out within a week. If you do not receive a notification by then, please drop us an email at [email protected] or contact us on Instagram @zestizena
- This does not include the shipping time by the courier. Shipping time depends on where you are located in the world.
| Country | Shipping Rates | For Each Additional Item | Estimated Delivery Time |
|---|---|---|---|
| Singapore | 4 USD | +3 USD | 2 - 3 working days |
| Afghanistan; Bangladesh; Brunei Darussalam; Bhutan; China; Hong Kong; Indonesia; India; Iran, Islamic Republic of; Japan; Kyrgyzstan; Cambodia; Korea, Democratic People's Republic of; Korea, Republic of; Kazakhstan; Lao People's Democratic Republic; Sri Lanka; Myanmar; Mongolia; Macao; Maldives; Malaysia; Nepal; Philippines; Pakistan; Singapore; Thailand; Tajikistan; Timor-Leste; Turkmenistan; Taiwan, Republic of China; Uzbekistan; and Vietnam | 9 USD | +4 USD | 8 - 21 working days |
| Australia | 13 USD | +6 USD | 8 - 21 working days |
| United Kingdom | 16 USD | +6 USD | 8 - 21 working days |
| United States | 18 USD | +7 USD | 8 - 21 working days |
| Austria; Belgium; Bulgaria; Cyprus; Czechia; Germany; Denmark; Estonia; Spain; Finland; France; Greece; Croatia; Hungary; Ireland; Italy; Lithuania; Luxembourg; Latvia; Malta; Netherlands; Poland; Portugal; Romania; Sweden; Slovenia; and Slovakia; Canada | 19 USD | +7 USD | 8 - 21 working days |
| United Arab Emirates; Armenia; Azerbaijan; Bahrain; Georgia; Israel; Iraq; Jordan; Kuwait; Lebanon; Oman; Palestine, State of; Qatar; Saudi Arabia; Syrian Arab Republic; Turkey; and Yemen | 19 USD | +7 USD | 8 - 21 working days |
| Everywhere Else | 20 USD | +7 USD | 10 - 30 working days |
- We do not provide untraceable mailing currently. All mailing can be tracked.
- We are not able to offer local pick up as an option.
- In any case that the recipient is uncontactable at the point of delivery resulting in a failed delivery, we would not be covering any forms of redelivery fees. It would be borne fully by the recipient.
- For overseas customers, please note that any forms of import duties, custom and local sales taxes would be fully borne by the recipient.
- We ship worldwide, except to Albania, Bhutan, British Virgin Islands, Cuba, Israel, Jamaica, Mongolia, Nepal, Slovenia. We apologize in advance for this, and really hope to be able to delivery to these countries soon.
- After your shipment is handed over to the logistics team, you will receive an email notification with the tracking information.
- Deliveries within Singapore will be fully tracked via the URL provided.
- While international shipments can be fully tracked, tracking may cease in certain countries once it's transferred to your national courier. In such cases, use the tracking number provided by your national courier in the URL provided for updates.
- The tracking system occasionally updates early before they actually receive their order, so you should wait at least 1-2 working days before worrying. If it has yet to arrive by then, please check with the local post office for the whereabouts of your package
- The buyer will be responsible for any tax charges.
This includes:
- Online sales tax: Applies to US-based customers. The percentage is dependent on the state, and the tax is remitted by BigCartel.
- Customs/duty tax: Applies to certain international orders. Some countries charge additional customs tax for orders exceeding a specific value. Do be aware of your local duty rates for international imports.
- All items sold are non-refundable and non-exchangeable unless for the following reasons:
Items are damaged upon delivery. - All sales items, seconds are non-refundable and non-exchangeable strictly.
- If an exchange were to be done, we would not cover any form of shipments fee back to us.
- If a refund is valid, we would refund the amount, however excluding shipping.
- All refunds and exchange will only be valid, 7 days upon delivery of item for all orders.
Items returned must be brand new, unused, including all packaging, tags and free gifts.
- Any error on the order information sent in before shipment can still be corrected. Kindly inform us to make the necessary changes.
- We regret to inform you that if the package had been shipped, no further changes can be made.
- Kindly double check your address before checking out to enjoy a smooth shopping process.